60 minutesto first response, as standard

The response standard the system holds for every routed enquiry.

Enquiries carry through to property instructions.

Enquiry routing connects incoming property interest to viewing and offer records, queued follow-up and buyer self-service.

From property enquiry to onward handling

From property enquiry to onward handlingPortal, website and email enquiries arrive alongside a property-system feed. A classifier interprets incoming enquiries, with a deterministic rule fallback. Enquiry, viewing and offer records carry the result into the sales workflow. Those records branch to queued routing and follow-up workers and to a buyer self-service portal.
From property enquiry to onward handlingPortal, website and email enquiries arrive alongside a property-system feed. A classifier interprets incoming enquiries, with a deterministic rule fallback. Enquiry, viewing and offer records carry the result into the sales workflow. Those records branch to queued routing and follow-up workers and to a buyer self-service portal.
Key
The system in words

Portal, website and email enquiries arrive alongside a property-system feed. A classifier interprets incoming enquiries, with a deterministic rule fallback. Enquiry, viewing and offer records carry the result into the sales workflow. Those records branch to queued routing and follow-up workers and to a buyer self-service portal.

Mandate

Carry the enquiry into the instruction workflow.

The product’s commercial objective was to preserve each enquiry through follow-up and support conversion into property instructions. Portal enquiries, website forms and email supplied incoming demand alongside a property-system feed. The architecture connects these sources to the records used in the sales operation.

System

Classification feeds a connected sales record.

Seichō built a classifier that routes incoming enquiries into viewing and offer records. Queued workers carry routing and follow-up from those records. A buyer portal provides self-service alongside that work. The model’s role is enquiry classification; the surrounding record handling and queued jobs use defined automation.

Controls

Classification has a rule-based fallback.

A deterministic rule path supports classification when the model path cannot supply the result. Queued workers handle the subsequent work. The architecture keeps classification separate from its destinations in the sales record, so the model’s task remains identifiable within the wider workflow.

How the result is measured.

The architecture connects enquiry capture, sales records and onward handling.

The response standard the system holds for every routed enquiry.

Related practice
Process automation. Technology and AI governance.
Standards
The firm’s software standards set out the approach to security, migration and reviewed change.

Every property enquiry deserves an accountable route.

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