Patient records carry through the clinic journey.

A patient operations platform connects bookings, consent and medical history to the clinic’s administrative record.

Sector: Healthcare and clinics
Role: Architecture, development and evolution
Status: Documented system

The patient record across clinic administration

Key

The system in words

Online booking details, consent, medical history and imported records enter a patient record separated by clinic access rules. The record connects to deposits through the clinic payment account and to scheduled appointment reminders. Recorded attestation and an audit trail support record review. Export provides a route out of the system.

Mandate

Keep the patient record portable across administration.

The product’s commercial objective was to attract clinics through portable patient records and deposits taken through the clinic's own payment account. The administrative scope covered booking, consent and imported records. The mandate concerned how clinics held and used those records through the appointment journey.

System

The patient record supplies the administrative workflow.

Seichō built a clinic platform that brings incoming booking details, consent and medical history into a patient record. Connected functions handle deposits through the clinic’s payment account and schedule appointment reminders. Record activity is retained, and export provides a route for taking records out of the platform.

Controls

Clinic records stay within their access boundary.

Access rules separate each clinic’s records within the platform. Prescriber attestation records the review step, and an audit trail preserves patient-record activity.

How the result is measured.

The documented result is an administrative record that supports migration and export, with booking and consent information connected. Appointment attendance and the cost of handling records are separate measures of operating performance.

From the platform's appointment records.